International Deliveries

International Delivery Information

Shipping to all countries outside of the UK is performed by Global-e, our international fulfilment partner. All products and shipping prices will be shown in your local currency, with up to 40 convenient methods of payment and a range of languages available at checkout.

International Shipping Times (Working Days)

Destination

Standard Tracked Post

Express Air Courier

Europe

6-8

Up to 3 days

Australia

9-14

Up to 6 days

Canada

9-14

Up to 6 days

China

9-14

Up to 6 days

India

9-14

Up to 5 days

Israel

9-14

Up to 4 days

New Zealand

9-14

Up to 6 days

Russia

9-14

Up to 8 days

United Arab Emirates

9-14

Up to 6 days

USA

9-14

Up to 4 days

ROW

9-14

Up to 8 days

 

Shipping prices are calculated during checkout and are based on a number of factors including; the chosen shipping method, the destination country, the number of items purchased and the total weight of the parcel. You will be able to see exact shipping costs in your preferred currency during the checkout process. 

Delivery Conditions

Delivery timescales are for guidance only and represent the timeframe in which we will endeavour to deliver your parcel.

Some standard shipping methods have maximum weight restriction of 2kg. In the event that you have chosen standard delivery and your order calculates heavier than the maximum limit, your delivery method will automatically default to an accepted delivery method of the same, or faster delivery time.

These restrictions are subject to change and are also different dependent on the delivery location. 

Track Your Order

To track an international order, please visit our Tracking Portal and enter your 12 digit order number which will begin with “GE”.

 Taxes and Duties

The prices shown for non-EU customers will now already be exclusive of VAT.

Please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the EU. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.

For certain shipping destination countries you may be offered to the option to pre-pay such duties and taxes. Any shipping methods that support pre-payment will be marked as such during checkout, so you can easily identify them. Should you choose to use this option and prepay duties and taxes as part of your checkout process, you will be provided with a guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

All taxes are set by the shipping destination country and therefore may vary from country to country.

Returns

To return items from outside the UK please visit our Returns Portal, enter the email address used to place the order and the 12 digit order number which will begin “GE”.

Select which item(s) you wish to return to us from your order and select a return reason for each.

Print the return label from the screen. Place the first sheet in the package with your item(s) and attach the second sheet to the outside of your package.

Take the package to your local post office. Please retain your proof of postage.

Once we receive your parcel back at our warehouse we will process a refund for you.

Unfortunately we are currently unable to do exchanges on international orders. We hope to be able to offer this service in the future. In the meantime we advise you to return the unwanted item and place another order for the replacement item.

Orders outside the UK are not entitled to free returns and you will therefore be required to fund any return post costs.

Please allow up to 28 days for your refund to be processed from date of return.

Contact Us

If you have any further questions or queries place contact us at international@mackays.co.uk.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments