UK Returns Options

It is really easy to return or exchange any of your unwanted item(s) back to us at M&Co.

If you change your mind and wish to return any item(s) due to the item(s) being unsuitable, you must return the item(s) to us within 28 days starting from date of delivery in order to receive a full refund via the original payment method. 

There are 4 possible ways to do so:

1. By Post

To return your Order of Goods via post:

1. There is no need to telephone us when sending us a return.

2. Fill out the returns form enclosed with your Order of Goods. Please enter the quantity of the item you are returning and select a reason for return from the eight options.

3. Tear down the vertical perforation then tear down the horizontal perforation to detach the free returns label (only applicable when returning from a UK post office and using Royal Mail as the carrier method).

4. Place the return section inside the parcel and attach the free return label (only applicable when returning from a UK post office and using Royal Mail as the carrier method) by removing the adhesive backing.

5. Take the parcel to your local post office. Please retain your proof of postage stamp.

6. If you don't have your returns label, please send your parcel(s) to:
M&Co Webstore
New Caledonia House
5 Inchinnan Drive
Inchinnan
Renfrewshire
PA4 9AF

7. We will email to confirm your return has been processed.

2. By Collect +

To return your Order of Goods via Collect +

1. There is no need to contact us when returning your item(s).

2. Fill out the returns form enclosed with your Order of Goods (this can be found on the right side of the parcel summary section.) Please enter the quantity of the item you are returning and then select a reason for return from the options provided. If there is no Collect + returns form included with your order you can download one here

3. Peel off the label on your Collect+ insert and stick it onto your parcel.

4. Take your parcel to ANY of 6,000 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online.

5. You can track your order using the code here.

6. We will process your return within 10 working days of your good being collected.

3. Return to any Asda Store

To return your Order of Goods via toyou at Asda:

1. There is no need to contact us when returning your item(s).

2. Fill out the returns form enclosed with your Order of Goods. Please enter the quantity of the item you are returning and select a reason for return from the eight options.

3. Write your full name and order number on the toyou label enclosed in your order. Attach the label to the outside of your parcel.

4. Take the package to the Click & Collect / toyou service point in any Asda store where you can either use the self-service Touchscreen terminal to confirm drop off in a drop box or hand to a colleague behind the toyou service desk.

5. You can track your return here.

6. Don’t have your pre-printed label? You can also print a new label here. or at the toyou service point in your local Asda store.

4. Returns In-Store

You can return items through our participating stores.

If you are returning an item via a store please take your delivery note with you.

Please note that if you have paid with a credit or debit card, for security reasons, the cardholder will have to be present to obtain a full refund to the card.

For details of your nearest store, use our Store Finder link or call 0333 202 0720.

Unfortunately we are unable to accept returns in store if you have paid using PayPal, if you wish to return an item to us that you have paid for using your PayPal account you will need to post your return back to us using the free Royal Mail or Collect + returns labels.

Orders cannot be returned to M&Co concessions in House of Fraser or any M&Co store not based in the UK. 

Unfortunately shoes, Jacques Vert, Precis Petite, Eastex, Dash, Roman Originals, VIZ-A-VIZ, Ten Cate, TIGI, Scarlett & Jo, Julian Charles & Quiz ranges purchased online can only be returned to our website using the free returns label and NOT returned to our stores.

*If we reasonably consider that you have repeatedly taken advantage of our policy in relation to returning Goods you will be notified that your orders will no longer be accepted on the Website.

**Returns must be made within 28 days in order to qualify for a full refund.

***You cannot return goods to any store outside of the UK.

5. Returns Terms & Conditions

You can cancel your Order for any reason within 15 days of receipt of the Goods ("Statutory Cancellation Period") for a full refund or an exchange credit. To cancel your Order please write to us at Web Team, Caledonia House, 5 Inchinnan Drive, Inchinnan Business Park, Inchinnan, Renfrew, PA4 9AF or email customer services. This right to cancel for any reason under these Terms and Conditions is in accordance with the Consumer Contracts Regulations 2013.

Download our standard cancellation/withdrawal form

Following the Statutory Cancellation Period, if you cancel your Order or return the Goods, we will not refund any delivery charges incurred by you for the Order. In addition, we will not provide a refund in respect of Goods which we reasonably consider to have been worn for an unacceptable length of time, have had their labels removed or have been soiled or damaged in any way.

Your refund will be credited to the debit or credit card used in the original transaction. Please note that refunds for goods bought as gifts can only be given to the debit or credit cardholder (the original payer).

 

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