You can return items through our participating stores.
If you are returning an item via a store please take your delivery note with you.
Please note that if you have paid with a credit or debit card, for security reasons, the cardholder will have to be present to obtain a full refund to the card.
For details of your nearest store, use our Store Finder.
Unfortunately we are unable to accept returns in store if you have paid using PayPal, if you wish to return an item to us that you have paid for using your PayPal account you will need to post your return back to us using the free Royal Mail or Collect + returns labels.
Orders cannot be returned to M&Co concessions in House of Fraser or any M&Co store not based in the UK.
Unfortunately shoes & products from Jacques Vert, Precis Petite, Roman Originals, VIZ-A-VIZ, Ten Cate, Beachcomber, Scarlett & Jo, Julian Charles, TIGI and Izabel ranges purchased online can only be returned to our website using the free returns label and NOT returned to our stores.
*If we reasonably consider that you have repeatedly taken advantage of our policy in relation to returning Goods you will be notified that your orders will no longer be accepted on the Website.
**Returns must be made within 28 days in order to qualify for a full refund.
***You cannot return goods to any store outside of the UK.