Why Did I Get A Refund When I Asked For An Exchange?

If you need a new size, we’re happy to offer an exchange - even when you’ve bought something online.  Simply arrange a return and fill out our handy form, so we know exactly what size you’re after. 

No! We won’t charge you extra.  As long as it’s the same style and colour as your original order.

 

Sometimes sizes can sell out - especially when a particular range is popular.  If we can’t resend the size you were after, we’ll give you your money back instead.

 

Can I exchange something from a concession?

We love having additional labels on our site, but if you find something’s not quite right, we’re unable to offer an exchange.  Simply request a return in the usual way and we’ll arrange a full refund.

 

These brands include:

VIZ-A-VIZ

Beachcomber

TIGI

Izabel

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