It's unusual for something to be missing from an order, but if you find there is then you must report it to us within 72 hours. If you don;='t, there's nothing we can do.
You can contact our Customer Care team by using our email form. To do this click here. If this does not work, please navigate to the "Contact Us" box at the bottom of the page and click "Contact Us Now". Alternatively you can call them on 0333 202 0720 between 9am and 5pm Monday to Saturday. They are very busy but keep trying!