Faulty or Damaged Goods

In the unfortunate event you receive an item that is damaged or faulty, M&Co strives to provide you with a replacement for your item or a refund if no stock is available. 

We are able to do this in store or online. 

To bring the fault to our attention in store, please take your item along with your invoice contained within your parcel to your local M&Co store. The store staff will assess the item and if needed we will send this to our Quality Control department to investigate.

You can also send the item back to our M&Co warehouse, to do this please provide a covering letter with the fault to the product and any background information to help us review the item. Then use the prepaid label within your order to send the item back through your local post office or take your parcel to your nearest Collect+ point. Your item will go to the QC department and our customer services team will get in touch to arrange a replacement or refund. 

If you would like to contact us before sending your item please do so by clicking the "Contact Us Now" button below and one of the M&Co Customer Services team will be in touch. 

Please note that in accordance with The Consumer Rights Act 2015 if your goods are faulty you have 30 days to receive a full refund.

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