It's Damaged Or Faulty. What Do I Do?

 

We do everything we can to offer our customers the best quality, but if we agree an item is damaged or faulty, then we’ll aim to replace it, as soon as possible. 

 

In Store

Simply visit us in store and show us what you’re worried about.  Our of our expert advisers will do everything they can to help.  And if they’re still not certain, they’ll pass it on to our Quality Control department to investigate.

 

If we agree it's faulty or damaged and a replacement is available, then we’ll arrange an exchange.  If it’s no longer available in your size, or out of stock, we’ll arrange a full refund.

 

Online

If you ordered it online then you can still send it back to us.  Simply write us a letter, describing the fault or damage and any background information you think might help.  Arrange your pre-paid, Post Office return as usual and simply add your letter inside the bag.  It will go straight to Quality Control and we’ll update you as soon as we can.

 

Again, if we agree it's faulty or damaged and a replacement is available, then we’ll arrange an exchange.  If it’s no longer available in your size, or out of stock, we’ll arrange a full refund.

 

Need to know more?

You can contact us HERE

 

It might be handy to know - in accordance with The Consumer Rights Act 2015 if your goods are faulty you have 30 days to receive a full refund.

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