Can I make a return at Asda?

Yes!  It’s easy to return your items to Asda and there’s no need to call or notify us before you go.

We just need to know what you’re returning and it would be really helpful to know why. 

Step 1

Find your returns form.  If you think it might be missing, then you can ask for a new one at the Asda Toyou service desk.

Step 2

Fill out your details.  We need your name and your order number, written on the Toyou label that came with your order. 

Step 3

Attach the Toyou label to the outside of your parcel.

Step 4

Pop down to your local Asda.  Take your package with you and find the Click & Collect / Toyou service point where we can process your return.  You can use the self-service Touchscreen terminal to tell us you’ve dropped it off or simply hand it to a customer adviser at the Toyou desk.


Want to track your order?  You can follow its journey HERE.


Although we try hard to process your returns as quickly as possible, it can take up to 14 working days.

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